Privacy policy

 

The Ramsbury Brewing & Distilling Company Limited takes the privacy and security of your personal information very seriously. This privacy policy establishes how we handle the information that you provide to us and the information we collect from you when you visit our website.

1.0 WHAT PERSONAL INFORMATION WE COLLECT

We collect information about you when you:

  • Visit our website 
  • Register with us
  • Buy any products or services via our website
  • Contact us in writing, via email or over the telephone
  • Take part in any promotions, surveys or competitions

The information we collect includes information entered voluntarily such as your name and contact details as well as information collected by our website cookies such as your IP address and browser type. This information helps us to process your orders as well as ensuring that your experience of our website and services is enhanced. 

2.0 How We Use Your Information

Collecting your personal information helps us to better understand your needs and provide you with our products and services. We use your information to:

  • Process your orders
  • Administer and operate your account if you register with us
  • Manage and improve our websites
  • Tell you about any important changes to our website, products or services
  • Personalise our services to you
  • Contact you about upcoming promotions or events (unless you have chosen to remove yourself from our mailing list)
  • Manage promotions, competitions and surveys

We will not trade, sell or share your personal identifiable information for use by any third parties unless we have informed you, been authorised by you or are required by law to do so. The term 'third parties' does not include any subsidiaries or affiliates of The Ramsbury Brewing & Distilling Company Limited. We may choose from time to time to send you information from other resources owned, operated or affiliated with The Ramsbury Brewing & Distilling Company Limited as Ramsbury Estates Limited. You can remove yourself from our mailing list at any time by contacting us at: The Ramsbury Brewing & Distilling Company Limited, Stockclose Farm, Aldbourne, Wiltshire, SN8 2NN or by clicking on the link in the communication to "unsubscribe".

3.0 How We Protect and Store Your Information

We take reasonable organisational and technical measures to protect your information against unauthorised access, modification or misuse. We use services provided by reputable UK based security providers and your information is accessed by employees, agents and third party partners on a needs-only basis. In the absence of any legal requirements, your personal data will be retained for as long as necessary for the purposes given above in section 2.0. This means that your data will be deleted if you withdraw your consent to the processing of your data for the purposes given above or if the data is no longer required or if it is inaccurate.

4.0 Payment Details

Your payment card details are not collected or stored by us. We use a secure payments facility provided by Global Payments who ensure that all of your transactions with us are handled in an efficient and secure manner using up to date security technology. We will never email you asking for your payment details. If you suspect that your payment card has been used fraudulently then you should contact your card provider 

5.0 Your Rights & Accessing your information

You have the right as an individual to:

  • Find out what information we hold about you and make corrections if necessary.
  • Request a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please submit your request in writing to The Ramsbury Brewing & Distilling Company Limited, Stockclose Farm, Aldbourne, Wiltshire, SN8 2NN. We will respond within one month, of receipt of your written request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.
  • Have any inaccuracies in your data corrected. If you would like to update the details we hold about you please either log into your account if you have registered with us or email us with the amendments that you would like to make at brewery@ramsbury.com. 
  • Have any inaccuracies in your data corrected. 
  • Request that we delete your personal data so it is erased from our records. 
  • Object to certain types of data processing such as direct marketing and automated data processing such as profiling. 

6.0 Opting-Out of Services.

To be removed from our contact list, please write to us at the following address:
The Ramsbury Brewing & Distilling Company Limited, 
Stockclose Farm, 
Aldbourne, 
Wiltshire, 
SN8 2NN

Or click on the “unsubscribe” link at the bottom of any email communication from us.

7.0 Enquiries and Complaints

Please contact us if you have any enquiries arising from this privacy policy. Where possible, please raise all enquires in writing. 
If you are unhappy with something that we have done or failed to do, please inform us in writing. We will acknowledge receipt of all complaints and will endeavour to investigate the complaint as soon as reasonably practicable. 

All complaints should be sent to: 
The Data Protection Officer
The Ramsbury Brewing & Distilling Company Limited, 
Stockclose Farm, 
Aldbourne, 
Wiltshire, 
SN8 2NN

Tel: 01672541407 Email: brewery@ramsbury.com

You may also complain directly to the Information Commissioner’s Office if you are concerned with how we are handling your personal information. Their contact details are shown below: 

Information Commissioner's Office, 
Wycliffe House, 
Water Lane, 
Wilmslow, Cheshire, SK9 5AF 
Tel: 0303 123 1113 or 01625 545745 
Website: www.ico.gov.uk

8.0 Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process on our website.

9.0 Changes to our policy

From time to time it may be necessary to update this Privacy Policy and we reserve the right to change the policy at any time. We will notify you of any such changes by making the policy available to view on our websites and email links. This privacy policy was last reviewed in May 2018.